Information We Collect When You Enquire
When you send an enquiry through our contact form, we may collect your name, company name, contact details, town or delivery address, and the details you provide about the equipment or service you need. If you ask about a bandsaw, mincer, blade replacement, cleaning demonstration, breakdown callout or delivery, we use that information to respond properly and arrange the next step.
We may also keep a record of your message, the date and time it was sent, and any follow-up notes needed to assist with your request. We do not collect more information than we need for ordinary sales, service and support work.
How We Use Your Personal Information
Your information is used to respond to enquiries, prepare quotations, arrange delivery and setup, coordinate servicing, organise parts supply, and handle training or maintenance requests. It also helps us manage workshop bookings, service schedules and communication with customers in Bloemfontein and other delivery areas across South Africa.
- Responding to contact form submissions and service requests
- Arranging delivery, setup and collection where needed
- Keeping service and parts records for future support
- Meeting legal, tax and business record requirements
We may use contact details to follow up on an open job or to confirm service dates. We do not use your information for unrelated purposes without a lawful basis.
Sharing Information With Trusted Service Providers
We may share limited personal information with trusted service providers who help us operate our business, such as delivery partners, workshop support, parts suppliers, record keeping providers and our website operator, Astros Marketing (Pty) Ltd. These parties may only use the information for the work they do on our behalf and must handle it with care.
We may also disclose information if required by law, a court order, or a lawful request from a government authority. Where possible, we only share the minimum information needed for that purpose.
Storage, Security and Retention
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access or disclosure. This includes limiting access to people who need it for their work, keeping records in controlled systems, and using secure handling practices for customer details.
We keep personal information only as long as needed for the purpose it was collected for, unless a longer period is required by law or by normal business record keeping. Once it is no longer needed, it is deleted or destroyed in a secure manner.
- Access is limited to authorised staff only
- Records are retained for lawful business and tax purposes
- Information is disposed of securely when no longer required
Your Rights Under POPIA
You have the right to ask what personal information we hold about you, to request correction of inaccurate details, and in some cases to request deletion or objection to processing where the law allows it. You may also ask us to stop using your information for direct marketing, where applicable.
If you believe any personal information is incorrect or incomplete, please let us know through our contact form so we can review and update it. We may ask for enough information to confirm your identity before making changes, which helps protect your privacy.
- Request access to your personal information
- Ask us to correct or update your details
- Object to certain uses where permitted by law
- Lodge a complaint if you believe your rights have not been respected
Contacting Us About Privacy
For privacy questions, concerns or requests, please use the enquiry form on our contact page and mention that your message is about privacy. Our team in Hamilton, Bloemfontein, including the customer support and service staff, will direct the request to the right person for handling.
By using our contact form or asking us to quote, service or deliver equipment, you acknowledge that we may process your information as described in this policy. We may update this policy from time to time to reflect changes in our services, legal duties or operational needs, and the current version will apply from the date it is published.
This policy is intended to explain our handling of personal information in plain language and should be read together with any other lawful notices we provide when you make an enquiry or place an order.